Refund & Returns

Return window: You have 7 days from the day you receive your order to request a return.

Return condition: Items must be unused, unworn, with tags on, and in the original packaging. Please keep your receipt or proof of purchase.

How to start a return:
Email ultimasupplyinc@gmail.com first. If approved, send your return to:
2720 Monterey St #403, Torrance, CA 90503

Important:

• You pay the return shipping.

• Packages sent back without emailing us first will be refused.

Questions? Email ultimasupplyinc@gmail.com anytime.

Damaged or wrong items

Check your order when it arrives. If something is defective, damaged, or incorrect, email us right away and we’ll help fix it.

What can’t be returned

• Perishables (food, trading cards, flowers, plants)

• Custom/personalized items

• Personal care/beauty products

• Hazardous materials, flammable liquids, gases

• Sale items and gift cards

Not sure if your item qualifies? Email us.

Exchanges

Need a different item? The quickest way is to return your original item. Once the return is approved, place a new order for the item you want.

EU customers: 14-day cooling-off

Orders shipped into the European Union can be canceled or returned within 14 days for any reason. Items must be unused, with tags, in original packaging, and you’ll need proof of purchase. Return shipping is still your responsibility.

Refunds

We’ll email you after we receive and inspect your return. If approved, we’ll refund your original payment method within 10 business days. Your bank or card issuer may take extra time to post it.

If it’s been more than 15 business days since approval and you don’t see the refund, email ultimasupplyinc@gmail.com